1. Advanced Chatbot Development
1.1 Financial Chatbots
Overview:
Developed AI-powered financial chatbots that process vast amounts of financial data and provide instant, accurate responses to user queries.
Key Features:
Integrated with Azure Document Intelligence for automated data extraction from financial reports.
Retrieval-Augmented Generation (RAG) for contextual responses.
Processed six years of financial reports from 15 companies.
Handled 50,000+ customer queries per month.
Achieved 96% accuracy in responses.
Impact:
Reduced manual workload by 40%.
Saved 200+ man-hours per month.
Improved query resolution speed from 1 minute to under 3 seconds.
Visual Representation:
1.2 eCommerce Chatbots
Overview:
Designed and integrated AI-powered chatbots into Shopify & WordPress to automate customer interactions and enhance sales conversions.
Key Features:
Product recommendations based on user browsing behavior.
Order tracking & customer support automation.
Multi-channel availability (website, WhatsApp, Messenger).
Conversational AI for upselling and cross-selling.
Impact:
Boosted conversion rates by 25%.
Reduced customer support load by 60%.
Increased customer retention rate by 18%.
Visual Representation:
Sales conversion before and after chatbot integration 
Customer engagement flowchart 
Heatmap showing user interactions with chatbot
1.3 Legal Chatbots
Overview:
Developed legal chatbots for personal injury attorneys to automate client communication and provide case updates.
Key Features:
Automated case updates via SMS & CRM integration.
Secure handling of legal inquiries.
Multi-lingual support for client interactions.
Impact:
Reduced client call volume by 50%.
Improved case follow-ups efficiency by 70%.
Increased client satisfaction ratings by 30%.
Visual Representation:
CRM integration flowchart. 
Reduction in call volume comparison. 
Chatbot conversation timeline example.
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